In order to confirm your booking we require a 50% deposit of the overall balance. This can be paid any number of ways - credit card, debit card, bank transfer or cheque. Payment plans can also be arranged.  

Minimum stay is two nights. Extra charges will apply for groups of more than 17 people.  

The use of the indoor heated 45 foot swimming pool, jacuzzi and sauna at Grouse Lodge (a two minute stroll from the house) is free of charge, and included in all bookings.
(For your privacy please book by appointment only between 10am - 1pm and/or 2pm - 5pm)
Pool rules detailed in the leisure area must be adhered to! A small number of towels will be provided free of charge. Alcohol is strictly prohibited in the swimming pool area. 

From time to time, boil water notices are in place in the Rosemount area, so check with us ahead of your stay.

Towels and all bed linens, heating and electricity, fire wood and turf, use of the private cellar bar and entertainment area, SKY TV and children's toys are included in rental price. The traditional country kitchen kitchen features standard equipment as per Failte Ireland rules, including a traditional range oven, gas oven, large American fridge, microwave, kettle, toaster, washine machine, chest freezer and dryer etc.

Cancellation Policy or Changes by You:
Should you cancel the reservation more than 30 days prior to the dates reserved, we will make every effort to re-let the property for the dates cancelled. If we succeed, your deposit (less any costs incurred) may be offset against a future reservation at the same property. For cancellations received within 30 days of the rental date, your deposit is non-refundable and the full rental charges shall apply.

Cancellation or Changes by Us:
Once we have confirmed your booking we will do our very best not to make any changes to your booking or to cancel it. Sometimes though changes do occur before and after bookings have been confirmed, and occasionally confirmed bookings have to be cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so.

If this ever happens and we have to cancel we will offer you a full and speedy refund of all monies you have paid to us.

Coolatore House is a flexible and versitile venue, suiyable to large groups of family for friends for any occasion, celebration, or just for a get-together. However, we do reserve the right to cancel bookings made falsely (such as 21st birthday parties and similar events) which we deem will damage the character and contents of the house. We reserve the right to refuse admission.

Website Accuracy
We do everything we can to ensure the accuracy of the information contained on our website. However, most holidays are often planned many months in advance, and some of the information and prices shown may have changed by the time you come to book your holiday - and at the time of printing and uploading errors unfortunately can happen. It is important that you make sure you check all details, including the price, at the time of making your booking. As we are always trying to improve services and facilities, sometimes there may be small differences between the holiday accommodation/other services and the description given. Additionally for a number of reasons outside our control - weather conditions, repairs and maintenance etc. - some facilities or services may become unavailable. As soon as we become aware of any such situation, we will always tell you as soon as possible, if we believe your holiday is likely to be affected. However, we cannot accept responsibility for changes to or closures of local amenities/facilities and attractions etc., referred to in the website, which clearly are not under our control. All distances are approximate.

Rates
Please refer to the current price list for details of accommodation rental costs. If your booking is made through a third party, an administration charge may be added to the published price. Unless stated otherwise, all rates quoted are in Euros. The rates on our web site are approximate.

Damage etc.
All guests will be asked to provide a credit card number to indemnify against damages. Guests are requested to leave our self-catering property clean on departure - otherwise a final cleaning charge will be requested. Any damage or loss that is not made good before departure will be billed to the client or charged to their credit card. Any dispute about damage and/or refunds must be addressed to the owner.

Making Complaints
We hope that you will have no reason to complain in respect of your rented property; should any difficulty arise please contact our office or speak to the owner during your stay who will assist you. This will allow us to assist you and take whatever action is required. All complaints must be brought to our attention during your stay at the property and must be followed up in writing within seven days of your departure from the property.

Housekeeping
If house cleaning is required during your stay there is a minimum service charge of €20 per hour.
House cleaning is provided if staying longer than one week.  (One house clean per week)
Linen, towels and dressing towels are included free of charge with all bookings. Charges will apply if damaged, stained or dyed by guests

Catering
Catering for evening meals, lunches, BBQ's and breakfasts can be provided during your stay for a small extra charge. Our chefs based at Grouse Lodge can cater for guests at Coolatore (if booked at least one week in advance). All of our food is locally sourced, free-range and organic with Gillivans Butchers (Moate Meats) in Moate providing all our meat, Auntie Mary baking our brown bread and all our veg and herbs come from Claire’s vegetable garden in Grouse Lodge.  All food is freshly prepared with an emphasis on healthy, wholesome and traditional fare. It can be served to you at the house informally or formally. 
Costs can vary due to requests.  Catering details and a sample menu can be provided by contacting Grouse Lodge – info@grouselodge.ie. Talk with the office staff in relation to your requirements and requests and they will do everything they can to cater for your needs.

Four Legged Friends
Yes, we are dog friendly!  Pets are welcome at the house, indeed Coolatore is absolutely ideal for pets and has a convienient back kitchen to kennel them in, but not at Grouse Lodge when guests are using the pool as our own dogs are quite territorial! There is an extra charge of €50 for cleaning purposes.